Shipping policy

Shipping Policy for Spider Whale Studios

Thank you for shopping with Spider Whale Studios! We are committed to ensuring your order is delivered promptly and safely. Please read our shipping policy carefully to understand the terms and conditions that apply to your purchase.

1. Processing Times

  • Standard Products: Orders are processed within 3-5 business days (Monday through Friday, excluding holidays).
  • Custom-Made Products: Processing times for custom-made items vary and are typically 10-14 business days. Specific timelines will be provided during the order confirmation process.

2. Shipping Methods and Delivery Times

We partner with reliable carriers to ensure efficient delivery of your orders. Estimated delivery times are as follows:

  • Domestic Shipping (United States):

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days

  • International Shipping:

    • Standard Shipping: 10-21 business days (depending on destination and customs clearance)

Please Note: Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Free Shipping: We offer free standard shipping on orders over $75 (domestic only).
  • International Customers: Additional customs duties or fees may apply based on your country's regulations, which are the responsibility of the customer.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress. Please allow 24-48 hours for the tracking information to update.

5. Lost or Delayed Shipments

While we strive for timely delivery, delays may occasionally occur due to unforeseen circumstances. If your order is significantly delayed or lost, please contact us at [Insert Email Address] with your order details. We will work with the carrier to resolve the issue promptly.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at [Insert Email Address] with the following information:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect items

We will work to resolve the issue by offering a replacement or refund as outlined in our Return and Refund Policy.

7. Address Changes

Please ensure your shipping address is accurate at checkout. If you need to update your address after placing an order, contact us at [Insert Email Address] as soon as possible. Address changes cannot be guaranteed once the order has been shipped.

8. International Shipping Limitations

Spider Whale Studios ships worldwide; however, some countries may have restrictions on certain items. We reserve the right to cancel orders that cannot be shipped due to regulatory restrictions. In such cases, customers will be notified and refunded in full.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:
[Insert Email Address]
[Insert Phone Number]